Upon completion of this chapter students will be able to:

1. Describe the purpose and components of an operating system
2. Trace the early history of Microsoft operating systems
3. List some of the modern operating systems
4. Describe several features of Windows Vista and Windows 7
5. Describe the features that can be altered from the BIOS
6. Utilize various computer management tools, including: event viewer, device manager, and disk defragmenter
7. Explain the purpose of system restore tools
8. List basic command line utilities and explain their purpose
9. Explain the importance of Windows Updates and the purpose of drivers
10. Describe basic tools and techniques for troubleshooting operating systems